Refund Policy

1. Overview

At AI Generator, we strive to provide high-quality AI Video Generator and AI Image Generator services. This Refund Policy explains when and how you may request a refund for credits or subscriptions purchased through our platform.

By purchasing credits or subscribing to our services, you acknowledge that you have read, understood, and agree to this Refund Policy and our Terms of Service.

2. Credit-Based System

2.1 How Credits Work

Our platform operates on a credit-based system where credits are consumed based on the type, quality, and complexity of content generated:

• AI Image Generator: Credits vary by resolution and quality settings (1-5 credits per image)
• AI Video Generator: Credits vary by duration, resolution, and features (5-25 credits per video)
• Advanced Features: AI Agent Mode, batch processing, and premium models consume additional credits

For detailed credit pricing, please visit our Pricing page.

2.2 Credit Expiration

Credits do not expire as long as your account remains active with a valid subscription. If you cancel your subscription, any remaining credits will be available for 30 days from the cancellation date.

3. Refund Eligibility

3.1 Eligible Refund Scenarios

We offer refunds in the following circumstances:

• Technical Failures: System errors that prevent credit delivery or service access
• Duplicate Charges: Accidental multiple charges for the same transaction
• Unauthorized Charges: Charges made without your authorization (must be reported within 48 hours)
• Service Unavailability: Extended service outages lasting more than 72 hours
• First-Time Purchase: Full refund available within 7 days of first credit purchase if less than 10% of credits used

3.2 Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• Used Credits: Credits that have been successfully used to generate content
• Content Dissatisfaction: Subjective dissatisfaction with generated AI content quality or results
• Change of Mind: Simple change of mind after successful credit usage
• Account Violations: Account suspension or termination due to violation of our Terms of Service
• Expired Promotional Offers: Credits purchased during promotional periods after the promotion has ended
• Third-Party Services: Issues with third-party integrations or external services
• Learning Curve: Difficulty understanding or using the platform (support resources available in FAQ)

4. Subscription Refunds

4.1 Monthly Subscriptions

Monthly subscription refunds are prorated based on usage:

• Refund requests within 7 days of initial subscription with less than 10% credit usage: Full refund
• Refund requests after 7 days: Prorated refund for unused days if less than 25% of monthly credits used
• No refund if more than 25% of monthly credits have been consumed

4.2 Annual Subscriptions

• Full refund within 14 days of purchase if less than 5% of annual credits used
• Prorated refund for unused months if less than 15% of annual credits consumed (processing fee may apply)
• No refund after 90 days from purchase date or if more than 15% of credits used

4.3 Subscription Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. No refund is provided for the current billing cycle unless you meet the eligibility criteria above.

5. Refund Process

5.1 How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email our support team at [email protected] with your request
• Step 2: Include your account email, order/transaction ID, and reason for refund
• Step 3: Provide any relevant screenshots or documentation supporting your claim
• Step 4: Our team will review your request within 2-3 business days
• Step 5: You will receive an email with the refund decision

5.2 Review and Decision Timeline

• Initial Review: 2-3 business days from submission
• Complex Cases: Up to 7 business days for cases requiring technical investigation
• Appeal Process: 5 business days if you wish to appeal a refund denial

5.3 Refund Processing

Once approved, refunds are processed as follows:

• Credit Card: 5-10 business days to appear in your account
• PayPal: 3-5 business days
• Other Payment Methods: 7-14 business days depending on provider

Refunds are issued to the original payment method. Processing fees (typically 3-5%) may apply to refunds of annual subscriptions after the trial period.

6. Partial Refunds

In certain circumstances, partial refunds may be offered at our discretion:

• Service Degradation: Temporary performance issues affecting service quality
• Feature Unavailability: Advertised features temporarily unavailable
• Credit Consumption Errors: System errors causing incorrect credit deductions

Partial refunds are calculated based on the extent of service disruption and credit usage impact.

7. Dispute Resolution

7.1 Internal Resolution

We encourage customers to contact our support team first to resolve any refund-related concerns. Most issues can be resolved through direct communication.

7.2 Chargebacks

If you initiate a chargeback without first contacting us, your account may be suspended pending investigation. Fraudulent chargebacks may result in permanent account termination and referral to collections.

7.3 Third-Party Mediation

For unresolved disputes, we may agree to third-party mediation through a mutually agreed-upon service before pursuing legal action.

8. Credit Adjustments

Instead of monetary refunds, we may offer credit adjustments in the following cases:

• Service Issues: Bonus credits for service disruptions or quality issues
• Goodwill Gestures: Additional credits as compensation for negative experiences
• Error Corrections: Credit restoration for system errors or bugs

Credit adjustments are added directly to your account and follow the same expiration rules as purchased credits.

9. Special Circumstances

9.1 Medical or Emergency Situations

We understand that unexpected life events occur. If you're unable to use our services due to medical emergencies or other extenuating circumstances, please contact us. We'll review your situation on a case-by-case basis.

9.2 Service Discontinuation

If we discontinue the AI Generator service, all active subscribers will receive prorated refunds for unused subscription time and a monetary equivalent for remaining credits based on their purchase value.

9.3 Force Majeure

We are not liable for refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, government actions, or internet infrastructure failures.

10. Account Termination

If you choose to permanently delete your account:

• No refund is provided for remaining credits or active subscriptions
• You must cancel your subscription before account deletion
• Account deletion is irreversible and all data will be permanently removed within 30 days
• Subscriptions must be cancelled separately through account settings before deletion

11. Fair Use Policy

We reserve the right to deny refund requests that we determine to be:

• Abusive or fraudulent in nature
• Part of a pattern of repeated refund requests
• Made in bad faith or with intent to exploit our policy
• Related to violations of our Terms of Service or acceptable use policies

Accounts with a history of refund abuse may be subject to additional verification requirements or restriction from future refund eligibility.

12. International Customers

For customers outside the United States:

• All refunds are processed in USD regardless of your local currency
• Currency conversion fees charged by your bank are not refundable
• Additional consumer protection laws in your jurisdiction may apply
• EU customers have statutory right of withdrawal within 14 days of purchase (for unused services)

13. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification for active users

The updated policy will be posted on this page with the "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy. Refund requests are governed by the policy in effect at the time of purchase.

14. Contact Information

If you have questions or concerns about this Refund Policy or need assistance with a refund request, please contact us: