Refund Policy

1. Overview

Credit packages are one-time purchases. There are no monthly or annual subscriptions, automatic renewals, or recurring charges. Each additional purchase requires a separate checkout.

Terms of Service

2. Credit-Based System

2.1 How Credits Work

Generation consumes credits according to the selected model, resolution, duration, and other settings. Check the credit cost shown in the generation form before submitting a task.

Pricing

2.2 Credit Expiration

Purchased credits do not expire. Unused credits remain in your account without requiring another purchase or an active subscription.

3. Refund Eligibility

3.1 Eligible Refund Scenarios

For your first credit purchase, you may request a full refund within 7 days of purchase if the purchased credits are unused. Once you have used the service and consumed credits, the purchase is not refundable. We do not offer partial refunds.

3.2 Non-Refundable Scenarios

The first-purchase refund offer does not apply after 7 days, to subsequent purchases, or after credits have been used to access the service.

Contact support if credits were not delivered, a charge was duplicated or unauthorized, or a technical failure prevented access. We investigate payment errors separately from the unused first-purchase refund offer. Incorrect generation credit deductions can be corrected in your credit balance.

This policy does not limit mandatory consumer rights or remedies under applicable law. The 7-day first-purchase offer is our voluntary refund policy.

4. One-time credit purchases

Credit packages are one-time purchases. There are no monthly or annual subscriptions, automatic renewals, or recurring charges. Each additional purchase requires a separate checkout.

Purchased credits do not expire. Unused credits remain in your account without requiring another purchase or an active subscription.

We do not offer partial refunds or refunds calculated from a remaining credit balance.

5. Refund Process

5.1 How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email our support team at [email protected] with your request
• Step 2: Include your account email, order/transaction ID, and reason for refund
• Step 3: Provide any relevant screenshots or documentation supporting your claim
• Step 4: Our team will review your request within 2-3 business days
• Step 5: You will receive an email with the refund decision

5.2 Review and Decision Timeline

• Initial Review: 2-3 business days from submission
• Complex Cases: Up to 7 business days for cases requiring technical investigation
• Appeal Process: 5 business days if you wish to appeal a refund denial

5.3 Refund Processing

Approved refunds return to the original payment method. Card refunds generally appear within 5–10 business days; other methods may take 7–14 business days, depending on the payment provider and your bank. These processing times are separate from the 7-day deadline for submitting a refund request.

6. Credits after a refund

An approved full refund removes the credits associated with that order, up to your available balance. Your balance cannot fall below zero. We do not record debt or deduct any unrecovered credits from later purchases.

7. Dispute Resolution

7.1 Internal Resolution

We encourage customers to contact our support team first to resolve any refund-related concerns. Most issues can be resolved through direct communication.

7.2 Chargebacks

If you initiate a chargeback without first contacting us, your account may be suspended pending investigation. Fraudulent chargebacks may result in permanent account termination and referral to collections.

7.3 Third-Party Mediation

For unresolved disputes, we may agree to third-party mediation through a mutually agreed-upon service before pursuing legal action.

8. Credit Adjustments

Instead of monetary refunds, we may offer credit adjustments in the following cases:

• Service Issues: Bonus credits for service disruptions or quality issues
• Goodwill Gestures: Additional credits as compensation for negative experiences
• Error Corrections: Credit restoration for system errors or bugs

Credit adjustments are added directly to your account and follow the same expiration rules as purchased credits.

9. Special Circumstances

9.1 Medical or Emergency Situations

We understand that unexpected life events occur. If you're unable to use our services due to medical emergencies or other extenuating circumstances, please contact us. We'll review your situation on a case-by-case basis.

9.2 Service Discontinuation

If the service is permanently discontinued, we will contact affected customers about remaining purchased credits and refund handling under applicable law. There is no unused monthly or annual subscription period to refund.

9.3 Force Majeure

We are not liable for refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, government actions, or internet infrastructure failures.

10. Account Termination

Deleting an account does not automatically request a refund. If you qualify under Section 3, contact support before deletion. There is no recurring subscription to cancel.

11. Fair Use Policy

We reserve the right to deny refund requests that we determine to be:

• Abusive or fraudulent in nature
• Part of a pattern of repeated refund requests
• Made in bad faith or with intent to exploit our policy
• Related to violations of our Terms of Service or acceptable use policies

Accounts with a history of refund abuse may be subject to additional verification requirements or restriction from future refund eligibility.

12. International Customers

Prices are listed in USD unless otherwise stated at checkout.

This policy does not limit mandatory consumer rights or remedies under applicable law. The 7-day first-purchase offer is our voluntary refund policy.

13. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification for active users

The updated policy will be posted on this page with the "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy. Refund requests are governed by the policy in effect at the time of purchase.

14. Contact Information

If you have questions or concerns about this Refund Policy or need assistance with a refund request, please contact us: